We stand behind the quality of our jewelry (see our Wave Warranty), and we're confident that you'll love any piece you choose!
But we know sometimes things don’t work out—which is why we’ve made our return policy super simple:
If you’re unhappy with your order for any reason, you can exchange or return it within 14 days of delivery.
Planning to give our jewelry as a gift? We’ll automatically extend the return window to 14 days after you give the item(s) to the recipient.
No matter what, know that we’ll do everything in our power to make sure you’re 100% happy with your purchase—so go ahead and shop with confidence 💕
*Eligible refund methods vary based on the type and condition of the item being returned. See our full policy below for details.
EXCHANGES & RESIZES
Our most common exchange request is to resize a piece that doesn’t fit.
As long as you’re within the 14-day delivery window, we’ll resize any piece free of charge!
If you’re beyond that time frame, we’re still happy to help, though there may be a small resizing fee.
Interested in exchanging for a different piece altogether? That’s cool with us, too—the same policy + time frame applies.
Our 14-day return policy applies to all items, but the refund method will vary based on the type of item being returned.
- Standard pieces are eligible for a full refund to your original payment method or store credit.
- Custom pieces are eligible for store credit only.
Not sure about the difference between standard pieces and custom pieces? Click here to learn more
If your jewelry has any visible signs of wear, damage, or alteration, it may not be eligible for return.
Also, certain items that have been worn (earrings, letter bracelets) may only be eligible for store credit due to sanitation restrictions. Shipping charges are non-refundable.
HOW IT WORKS
To start an exchange/return, send us a message (please include your order number and the reason for your exchange/return).
You’ll be responsible for shipping your jewelry back to us. Once received, we’ll inspect + process your exchange/return within 1-2 weeks. Exchanges and resizes are shipped out within our normal production time.
We request that your jewelry is shipped back in its original packaging, so be sure to hold on to that for a couple of weeks.