What is your production time?
All orders take 3-7 business days to be handcrafted before they ship. Orders placed after 3:00 PM EST will start production on the following business day. *Timing is subject to change depending on order volume.
How long does shipping take?
All orders are shipped via USPS First Class mail by default, which varies between 3-5 days. You can purchase expedited shipping via USPS Priority Mail (1-3 days) at checkout for $5.
How will I know when my order ships?
You will receive an email including your tracking information when your order leaves our HQ.
Can I make a change to my order before it ships?
All order changes need to be made within 12 hours, as we strive to process and start working on each order as we receive it.
JEWELRY DETAILS/CARE TIPS
What materials do you use to make your jewelry?
We use high-quality metals: 14k gold fill, 14k rose gold fill, and sterling silver only. All supplies and materials used to create Stella & Tide products are sourced from the USA.
What is gold filled?
Gold filled is a pressure-bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry, at a much more reasonable price. It looks beautiful, and has a finish that will last years if cared for properly!
How do I care for my jewelry?
Store your jewelry in a dry, air-tight area such as a plastic sleeve or the box your jewelry arrived in. Use a micro abrasive polishing pad sparingly to remove any oxidation or tarnish marks. Gently rub across the surface until the shine has been restored. Occasionally remove skin oils by rinsing with warm water and buffing with a soft cloth. Take extra care around perspiration, salt, chlorine, perfume, lotions, and makeup as they can damage fine jewelry.
What chain length do you recommend?
Our go-to chain length suggestion is 18 inches! This length tends to fits most people very well. You can also add an extender to allow it to be lengthened (total of 1.0 inch) as needed.
What layering lengths do you recommend?
We suggest 1-2 inches between layers. Our most popular layering lengths are 17/19 inch or 18/20 inch combinations. Extenders are a great way to ensure the perfect layered look. If you need specific suggestions contact us—we’d love to help you out!
What payment methods do you accept?
Payments are accepted through PayPal or credit/debit card (see the site footer for a full list of accepted cards).
Do I have to pay sales tax?
Only Indiana customers are charged sales tax.
What is your return policy?
We are absolutely confident in the quality of our products and want you to feel the same way. Non-custom pieces must be returned/exchanged within 14 days of receipt (based on USPS timestamp date received). We are currently unable to accept returns on custom or personalized items. Contact us right away (firstname.lastname@example.org) with any concerns!
Can I exchange my chain length?
If you are unhappy with the length of an item, email us (email@example.com) and we will work with you to resolve the issue. We do accept length exchanges, however, you will be responsible for any shipping costs and may be subject to a $4 re-working fee.
Does my order come with a warranty?
Yes! All S&T pieces have a 30-day warranty for any chain or clasp defects. Email us right away if you're having issues with a broken chain or faulty clasp (firstname.lastname@example.org) so we can resolve the issue. If your jewelry breaks after the 30-day time frame, contact us and we will work with you on a replacement!
We send out our new arrivals to our Stella Squad before anyone else. If you'd like to be the first to know when we receive new arrivals, you can sign up with your email address at the bottom of this page or on our subscribe page.
Do you make custom pieces?
Yes! We'd love to make a special piece just for you. Please send us a message through our contact page and we can chat!