Extra Charm

WARRANTY

We are absolutely confident in the quality of our products and want you to feel the same way. That's why we're proud to offer a 30-Day Warranty for any chain or clasp defects on all of our pieces! The 30-day window begins when your order arrives and includes extended coverage for holiday gifts.

Email us right away if you're having issues with a broken chain or faulty clasp and we'll promptly resolve the issue. If your jewelry breaks after the 30-day time frame, contact us and we will work with you on a replacement!

RETURNS

Standard pieces must be returned/exchanged within 14 days of receipt (based on USPS timestamp date received). This policy automatically includes extended coverage for holiday gifts!

We are currently unable to accept returns on custom pieces (custom saint necklace, rings, letter bracelets, personalized items, earrings, etc.). Shipping charges are non-refundable.

Not sure about the difference between standard pieces and custom pieces? Click here to learn more

PRODUCTION

This piece requires 9-15 business days to be handmade at our HQ before it ships.

When placing an order with multiple pieces, your delivery estimate will always be based on the piece with the longest production time.

Orders placed after 3:00 PM CST will start production on the following business day.

CHRISTMAS DELIVERY

The last day to order with guaranteed delivery by Christmas is Monday, November 15.

Our order deadline for guaranteed Christmas delivery has now passed. We'll continue to create and ship orders as they are received, but we can't guarantee that they will arrive by Christmas.

NOTE: Orders placed after December 3 will be processed on January 3, 2022.

*Christmas delivery guarantee applies to U.S. customers only. We cannot guarantee delivery by Christmas for international orders. Be sure to shop early!

SHIPPING

Note: Shipping times listed below are calculated after our current production time.

United States

All U.S. orders come with free shipping via USPS First Class mail by default, which varies between 3-5 days in transit. You can purchase expedited shipping via USPS Priority Mail (1-3 days) at checkout for $5.

Canada

Canada orders are shipped via USPS First Class mail which requires 7-10 days in transit before delivery.

International

All other international orders are shipped via USPS First Class mail which requires anywhere from 7-21 days in transit before delivery (transit time varies per country).

*Note: We have temporarily halted shipments to select countries (including Australia and New Zealand) due to USPS international service suspensions.

Shipping Protection (Insurance)

For a small fee, Route Shipping Protection adds insurance to your order in case it's lost, damaged, or stolen in transit. We highly recommend this optional add-on for all orders, especially orders over $50!

To add Route Shipping Protection, click the "Shipping Protection" slider near the bottom of the cart page prior to checkout.