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Frequently Asked Questions

PRODUCTION / SHIPPING

What is your production time?

How long does shipping take?

How will my order be packaged?

How will I know when my order ships?

Can I make a change to my order before it ships?

Do you ship internationally?

What happens if my package gets lost in the mail?

What happens if I didn’t receive my package even though it shows as “delivered”?

JEWELRY DETAILS / CARE TIPS

What materials do you use to make your jewelry?

What is gold filled?

How do I care for my jewelry?

CHAIN LENGTHS

What chain length do you recommend?

What layering lengths do you recommend?

PAYMENT

What payment methods do you accept?

Do I have to pay sales tax?

REFUNDS / EXCHANGES

What is your return policy?

Can I exchange my chain length?

Does my order come with a warranty?

OTHER

Do you offer wholesale?

How do I contact Customer Service?

When do you post new jewelry?

Do you make custom pieces?

Size Guide
Looking for a bracelet size guide? Click here

Not sure what chain length to purchase, or want to have multiple layering options? Try our necklace extender chain! Add a Fixed Extender Chain to any necklace from the product page before checkout, or purchase our Removable Extender Chain to swap the extender between S&T pieces.

If you're placing a gift order and can't measure (or if you're still unsure about your size), please reach out through our contact page or Facebook messenger prior to placing your order! We'd love to assist 🤓